Changing company culture, Employee Experience, Managerial Communication, Training & Development
Great leaders nurture accountability by motivating and inspiring employees to work hard for them. Employees don’t get the job done because they’re told to — they do it because they want to succeed.
Business leaders have a lot on their plates. The last thing they need to be doing is micromanaging their employees.
Not only is micromanaging a waste of leaders’ time, but it also reduces employees’ engagement and quality of work. In turn, a leader might feel they need to micromanage even more to get employees back in line, creating a vicious cycle where no one is performing at their best.
The way to move from micromanagement to empowerment and a more purpose-driven culture is to build trust with your people. Make sure they understand how their job is tied to the company’s purpose. Set clear expectations and ensure employees are recognized for their efforts.
Micromanagement vs. accountability
Keeping employees accountable doesn’t mean constantly looking over their shoulders.
When leaders micromanage, they overly control how employees complete their tasks. Whereas when leaders let employees take accountability for their work, they’re still setting expectations and measuring results, but without dictating how the work gets done.
It all comes down to ownership:
- Accountability is about taking ownership of results, both good and bad. To feel like they own a result, an employee needs a degree of independence and control over how they achieve that result.
- Micromanagement is when a leader takes ownership. And in doing so, they take away that employee’s accountability. They’re interfering in work that should fall within the employee’s control. This is proven to be a major cause of employee burnout.
Ultimately, accountability is rooted in trust, whereas micromanagement is rooted in a lack of trust. The message accountability conveys from leader to employee is, “I believe you are responsible and capable.” Micromanagement says the opposite.
How to hold employees accountable without micromanaging
We typically think of “holding people accountable” as something that happens when people aren't meeting expectations. But true accountability is about ownership of both good and bad results.
Having a clear plan for accountability when everything goes well — such as rewards, recognition, and career growth — is just as important, if not more, than your plan for what happens if expectations aren't met.
Set clear expectations and goals
One of the most important pieces of the accountability puzzle is ensuring company goals are well-defined.
Not only does this give employees clarity on what’s expected of them, but it also provides a sense of purpose — and when employees feel like their work has purpose, they’re more likely to stay with an organization longer and work harder.
“Accountability is rooted in trust, whereas micromanagement is rooted in a lack of trust.”
It’s also important to ensure employees have their own goals. What do they want to learn? How do they want to grow? Where do they see themselves in the future?
Help employees develop their own SMART goals: specific, measurable, achievable, relevant, and time-bound.
For example, maybe an employee wants to develop their leadership skills. Together, you might decide for them to lead two team projects (specific) over the next quarter (time-bound), with success measured by on-time completion and peer feedback (measurable). This builds valuable skills (relevant) through a manageable number of projects (achievable).
Then, when assessing that employee’s performance, don’t only consider how they’re supporting the business’s goals, but how the business is also supporting theirs.
Delegate effectively and trust employees
Another important part of accountability is collaboration. This includes inviting employees into conversations about company goals and delegating the ownership of tasks rather than managing every step.
When leadership intentionally involves people in decisions that affect their jobs or work environment, this gives them ownership. And the more sense of control employees have, the more likely they are to hold themselves accountable.
Autonomy also unlocks our natural problem-solving abilities. When people have the freedom to tackle challenges in their own way, they become invested in finding solutions rather than just following orders. This sense of ownership translates into higher engagement, enabling employees to see themselves as valuable contributors.
Establish regular feedback loops
Consistency is key when it comes to employee performance. Ongoing constructive feedback will encourage accountability since employees will have clear direction and support. Otherwise, employees may not know what’s expected of them — and if they don’t meet expectations, management may be tempted to step in and micromanage.
While the traditional approach to performance management has been annual reviews, many great workplaces have found continuous feedback to be a better approach.
For example, financial services firm Penn Mutual found that changing its performance calendar to align with its business cycle allowed leaders to address issues in real time. The firm also adjusted its rewards cycle to create a clear connection between a job well done and receiving a bonus or other incentive.
Foster open communication
When leaders actively listen to employee concerns, it creates a culture of transparency. And transparency fuels trust, which in turn leads to better innovation, reduced employee turnover, and even better business performance.
Being transparent doesn’t mean laying it all out. It means ensuring every employee is receiving information that’s relevant to them, with the opportunity to ask questions. Broad, sweeping messages won’t resonate with employees the way that tailored communications will.
Some of our customers demonstrate how strong communication builds trust in leadership. CarMax recognized that effective leadership is ensuring every employee has a personal connection to management. To achieve this, it set up a guide to ensure regular meetings between every employee and their manager at each of its stores.
IT company WP Engine is transparent about pay ranges for internal opportunities that an employee might be qualified for, thereby encouraging them to grow within the company.
Focus on outcomes, not processes
No two people are exactly the same, and this also goes for how they work. Micromanagers focus on the process, when the reality is that there may be several ways for an employee to take a project from start to finish.
Instead, put your focus on results when evaluating performance. This shows employees that you trust their judgment and are willing to give them the space to complete tasks in a way that makes the most sense to them.
For example, you might:
- Measure the number of email subscribers rather than how many emails were sent on a marketing campaign
- Evaluate customer satisfaction scores instead of monitoring how many minutes each support call takes
- Track positive reviews and return visits instead of monitoring if front desk staff follow a rigid check-in script word-for-word
How to address accountability issues without micromanaging
Address performance issues promptly and fairly
The best way to manage poor performance is to get ahead of it.
Avoiding difficult conversations about performance issues doesn’t make them disappear — it magnifies them. When you let problems linger, your top performers may wonder why others aren't held to the same standards. Meanwhile, the struggling employee misses out on the opportunity to improve.
The longer you wait, the more uncomfortable the eventual conversation becomes for everyone involved.
But when an employee has had experiences where their manager helped their performance go from good to great, they’re more likely to turn to that manager and be an equal partner when their performance slips and needs correction.
If a manager waits until performance slips to get involved, the employee instead will feel that performance conversations with their manager are a liability rather than an asset, and will be defensive and disengaged.
Get in the habit of proactively managing exceptional or good performance as well — positive reinforcement is a powerful motivator.
Some ways to provide constructive criticism that motivates improvement include:
- Using concrete examples instead of generalizations
- Explaining the impact of the behavior on team goals or outcomes
- Asking questions to understand their perspective
- Collaborating on solutions rather than dictating them
- Balancing criticism with recognition of their strengths
- Providing resources or support to help them succeed
Use performance management systems
It's nearly always true that employees who are underperforming need at least one of three things:
1. More time and attention from their manager
2. Firmer boundaries on certain aspects of their work
3. Tougher criteria to demonstrate improvement
Many of these actions can feel like micromanagement, so the way to avoid this is to ensure the employee feels engaged in their own performance management and success. If the employee isn’t, corrective measures from their manager will feel like an imposition instead of a mutual agreement.
It’s a good idea to set up regular performance check-ins with every employee from day one. That way, you can track changes in performance before they become an issue and also empower employees to take ownership of their own performance plan from day one.
Ask employees to come prepared with their own personal assessments and ask for feedback on how you’re supporting their success. Make sure to connect their individual goals to the goals of their team and the company overall.
Also, remember that a good performance management system doesn’t just look at employees’ day-to-day. It also considers their personal goals and growth opportunities.
For example, many great workplaces offer leadership training programs that motivate employees to perform at their best. Such a program could work in tandem with more traditional performance reviews and check-ins.
Recognize and reward accountability
A sign of a great employee–manager relationship is when the employee is the one who takes the lead on correcting their performance.
The employee is the person who has the most vested interest in their own success, so if they’re underperforming and not reaching out to their manager for help, it’s often because they don’t know they’re underperforming or don’t feel they’ll get the support they need to do better.
Of course, employees need a high degree of trust with their managers to feel safe doing this. One way to create this sense of safety is to foster a culture of recognition.
Celebrating employees’ efforts is an important leadership behavior for creating a high-trust workplace, where employees feel empowered to speak up and take more accountability in their work.
According to a 2025 Great Place To Work® survey of 1.3 million employees, when employees feel that everyone in the company can get recognition for their work, they’re 60% more likely to give extra effort and 40% more likely to participate in company innovation.
Here are some ways you could reward employees for taking initiative:
- Offering special assignments that align with their career goals
- Encouraging professional development opportunities, such as conferences or training sessions
- Providing opportunities to lead new initiatives or mentor other team members
- Giving rewards such as financial compensation or time off after completing a challenging project
Creating a leadership culture that drives accountability
The most important factor when it comes to employee accountability is trust. When leaders trust their employees, they’re more likely to see higher engagement, improved performance, and better business performance.
Want to know if your company promotes a culture of accountability — or stifles through micromanaging? Great Place To Work’s employee engagement software uses a data-driven approach to the employee experience and can help you build a high-trust culture where employees take ownership and pride in their work.
To our customers: If you're looking to hold employees accountable without falling into the trap of micromanagement, the Trust Index™ Survey's Manager Access feature is your ideal tool. This feature provides managers with detailed insights into their team's survey results, allowing them to see whether their reports trust them — a key indicator of great leadership and not micromanaging. By using these insights, managers can build a culture of trust and accountability, ensuring employees feel valued and motivated to take ownership of their work. The Manager Access feature helps managers compare their team’s performance against industry benchmarks and develop actionable plans based on your Trust Index data. If you’re already using the platform but haven’t activated the Manager Access feature, This email address is being protected from spambots. You need JavaScript enabled to view it. about upgrading today to transform your leadership approach and drive your team towards success.
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