Why Investing in Employee Well-Being is a Productivity Multiplier

Speaker 1 (00:00):

Please welcome to the stage Arianna Huffington, founder and CEO of Thrive Global, DJ Casto, EVP and CHRO of Synchrony, and Ellen McGirt Editor-in-Chief of Design Observer.

Ellen McGirt (00:43):

Oh my goodness, it's so good to be back. I love you all. I love coming here every year. I try to be good as gold every year so I get invited back. Thank you so much. And thank you for that little bit of oxytocin break as we were getting our hugs and love offstage before we came on. I'm going to take a moment and reset.

DJ Casto (01:04):

We'll do the same.

Ellen McGirt (01:07):

Before we discuss this extraordinary partnership, and even just reporting on it has changed my life and my perspective, and we're going to dig into all of that, and we're going to get to know Arianna and DJ a little better than we expected to today, so hang on for that, I want to set the tone of the conversation with a personal reflection from the two of you. We know that leadership is a human endeavor, it's deeply personal and anything that we can do to get ourselves, our vessels into the place where we can show up for each other is really the nature of the work.

(01:43):

And it's mental health month, isn't it? So happy mental health to all of us, which we're here to talk about today, but true leadership happens in the conversations that we have every day with each other.

(01:55):

So I thought before we dug in, we would start with why this partnership was necessary. DJ, I'm going to press you into service first. You've been doing this work for a long time. You've been thinking about the well-being of frontline workers for 20 years. And that conversation started at your kitchen table with your mom, didn't it? So what was happening in the world and what was happening at Synchrony that made you understand that we need to go deeper with the well-being of our employees?

DJ Casto (02:24):

Yeah, I appreciate that. I think, for me, when you think about Synchrony, we have 20,000 associates, but many of them are our frontline customer care individuals who are engaging with our customers every single day. They have the toughest jobs in the company. And so, I'm always looking for ways that we can figure out how to take the friction out of their employee experience, how do we invest in them appropriately and authentically so that they can be their best, both at home and at work. And so, there's a natural synergy with that in leaning in even more with this topic around mental wellness.

(03:00):

Now, you and I had this conversation, I didn't grow up a believer in mental wellness. In fact, around that kitchen table, if you would've started to talk about that, there was a stigma associated with it so deeply so that it would be thought of as a weakness. So if you talk about mental wellness, you then are starting to be vulnerable and indicate that you're weak and not strong.

(03:23):

And so, for me, it was the pandemic, like many of you in the room, where it was really my wake-up call, where I was on back-to-back calls all day long, really taken in the energy of the tough situations our employees were facing globally that I recognized that I was feeling different, that I wasn't showing up and being my best. At the same time, my wife, who also works full time travel stopped so we were together 24/7.

Ellen McGirt (03:52):

Very stressful. Very stressful.

DJ Casto (03:54):

And yes, the stress was there, but something magical happened as well, we decided to have three children during the pandemic.

Ellen McGirt (04:00):

That's a lot of magic.

DJ Casto (04:02):

And so, during the pandemic, we welcomed three children into our family, and so, we were trying to navigate utter chaos at the time. And so, it was there that I recognized and realized that mental wellness was not fake, it was real, and I should be as disciplined and I should invest in it the same way that I should invest in my physical wellness. So it was the start of this journey around why mental wellness is important.

Ellen McGirt (04:30):

Well, that's a set-up for a whole other panel, isn't it? That's amazing. Arianna, same question for you. Your story is, well-known to me. I've had a chance to hear you tell it personally, but for anyone who wasn't privy to the Thrive journey, I mean, it was deeply personal to you, and I love you every day, but I commend you specifically this day for taking what happened to you and turning it into movement that makes the world better for all of us.

Arianna Huffington (05:00):

Well, first of all, it's so great to be here with all of you. Ellen, I love you. And DJ and I have become real buddies, we'll tell you all about it in a minute.

(05:12):

And before I go to the history of how my own awakening happened, I want to explain why I can only move my left hand, because a month ago, I broke my right shoulder. So I'm healing, I'm a month in, but I have also acquired a great collection of capes to hide my sling and to hide the disaster on the right side.

(05:44):

And it taught me a lot about how we deal with adversity because that's really life, everything is going fine, and then, something happens, somebody you love gets sick, you fall down some limestone steps, it isn't even a fun daredevil story that I can dine out on. And you have to deal with excruciating pain. You have to deal with needing help all the time, help to get dressed, help to get undressed.

(06:24):

And it's a great opportunity to practice all the things that we talk about. Gratitude, I didn't hit my head. All the microsteps that we teach at Thrive around distressing resets, learning to sleep on your back. Anybody else here who has any little tips and techniques to send me, I have another month to go, please send them my way. And learning to love chicken feet soup. Did you know about chicken feet soup?

Ellen McGirt (07:02):

No.

Arianna Huffington (07:02):

Apparently it builds collagen in your bone.

DJ Casto (07:02):

Okay.

Arianna Huffington (07:05):

So ironically-

DJ Casto (07:07):

A little fun fact for everybody.

Arianna Huffington (07:10):

Ironically, my wake-up call that led me to Thrive...

(07:15):

Oh, also, I can't wear contact lenses because I have to put them in with my right hand and I can't do that. So I now have acquired a collection of glasses.

(07:29):

So two years into building the Huffington Post, I collapsed from exhaustion, sleep deprivation, hit my head on my desk, broke my cheek bone. There is clearly a pattern here. And as I went from echocardiogram to MRI to find out what was wrong with me, I was diagnosed with burnout.

(07:53):

And at the time, people were not talking much about burnout. Burnout was not acknowledged as an occupational hazard until 2019 by the World Health Organization. So I started covering all these issues at the Huffington Post. I wrote two books on the subject, Thrive and The Sleep Revolution.

(08:12):

But by 2016, I knew that I didn't just want to raise awareness, I wanted to help people change behaviors. I wanted to help people know how to take care of themselves better and see that there is no separation between well-being and productivity. We call well-being, at Thrive, a productivity multiplier because when we're exhausted, burnt out, depleted, how can we possibly be our best? How can we be our most creative, productive selves?

(08:47):

So that was the journey that led to my leaving the Huffington Post, launching Thrive, which is now seven years old, and working with amazing people like DJ when we brought Thrive into Synchrony, and seeing the impact on people's lives.

(09:07):

I feel that we're, at the moment, in the middle of a huge cultural transformation. When we go from a cultural ecosystem that goes back to the industrial revolution when people started revering machines, and the goal with machines is to minimize downtime, the same with software, but for the human operating system, downtime is a feature, not a bug. And we're still on this journey of everybody recognizing it, practicing it. And one thing I love is that every spiritual tradition starts with an origin story, and God creates heaven and earth in six days, and then she takes the seventh day off, clearly sending us a message, which finally we're paying attention to.

Ellen McGirt (10:14):

DJ, what were your hopes from the outset? Tell us about the preconditions for this partnership and what you were hoping to accomplish.

DJ Casto (10:21):

Well, you guys are experiencing what I experienced a few years ago, which Thrive just gets it, and they set the tone through Arianna's leadership. But it's one thing to have a commitment around wanting to offer total wellness to your employees, it's another thing to find partners who are true partners in kind of helping to co-design what works best for your workforce and being innovative in the solutions and creativity around that.

(10:52):

This isn't just a company that engages with you once, the Thrive team has been in my locations with me, they've been a part of my leadership trainings because we don't believe you can lead well if you aren't well, right? And so, to be well, we have to invest in you. So we've had Joey Hubbard, who's their Chief Training Officer in those sessions with my top executives helping to, again, knock down the stigma around this, and then also, giving real, practical steps, just things that you can do every day.

(11:24):

A lot of this is not radical, it's common sense, but we deprioritize. For some reason, we will invest so much time on our physical wellness, but we ignore what is probably the most important aspect of us as humans, which is our mind. And so, what Thrive has done is provided a real thought leadership with practical tools and resources to help our leaders, again, be their best.

Ellen McGirt (11:49):

Probably what you said earlier at the outset, is the fear of looking weak in a competitive system. You're going to lose your way. You're going to lose your path. So let's talk about the frontline employees, I know that you spend a lot of time thinking about them. How do you tailor the Thrive experience for your hourly frontline employees? And I want to talk specifically about the resets too because I think that's a fascinating piece.

DJ Casto (12:10):

So I got to really thank Great Places To Work for this. So Great Places To Work helped connect Thrive and us together to start this conversation. And what Great Places To Work always pushes us on is are we a company for all or for a few? And so, when we launch benefit offerings, sometimes we can fall into the trap of celebrating the benefit versus truly actively listening to our workforce on is that benefit really helping all or just a few?

(12:44):

And with us at Synchrony, 20,000 employees, but 15,000 are those frontline associates that are taking in calls every single day. I love our partners, I love our customers, we rarely get a call that they're just calling to say, "Hey, I just had a great shopping experience at Lowe's," or, "a great shopping experience at Amazon." They're typically having to navigate something difficult.

(13:05):

And so, how do you think about a tool, a resource that helps that frontline associate just take a moment when they've had a really tough call to reset. And that's what Thrive does, they've embedded it in the workflow. And so, for us, we've been working with the Thrive team that if one of our agents has a really tough call and we measure that by length of time, typically if you're on the call longer, it's not again, you telling us how great we are for 10 minutes-

Ellen McGirt (13:34):

Right, the temperature-

DJ Casto (13:34):

The temperature's starting to rise. And so, after 10 minutes, if there's a 10-minute call, we automatically route, not the next call, but the 60-Second Reset. And we'll show you what this means I think a little bit later. But the 60-Second Reset is just that, it just allows them to go through a bit of a mindfulness exercise, the power of breathing and just 60 seconds helps them to clear their minds and to reengage more purposefully on that next call. It helps them as a human and it helps us provide really great customer experience.

Ellen McGirt (14:06):

And it also lets them know that you care about them and that you know their job is hard, so it reinforces that connection.

DJ Casto (14:13):

A hundred percent.

Ellen McGirt (14:13):

So you mentioned the 60-Second Reset, let's see one now. Arianna, with your permission, we're going to play your personal reset.

Arianna Huffington (14:21):

Yeah. So to DJ's point, as well as Thrive providing hundreds of preloaded resets to focus on breathing, on gratitude, on joy, music you love, you can create your own personalized resets in five minutes with people you love, pets, quotes, music. We signed the contract with Universal Music, so you can now take 60 seconds of Taylor Swift you need to calm down and use it in your reset. So we're now going to play my personal reset. And then, I hope we're going to play DJ.

Ellen McGirt (15:00):

Yeah, we're going to play DJs too.

MUSIC (15:03):

Such a feelings coming over me.

(15:08):

There is wonder in most everything I see.

(15:13):

Not a cloud in the sky.

(15:15):

I got the sun in my eyes.

(15:18):

And I won't be surprised if it's a dream.

(15:24):

Everything I want the world to be.

(15:29):

Is now coming true, especially for me.

(15:34):

And the reason is clear.

(15:37):

It's because you are here.

(15:39):

You're the nearest thing to heaven that I've seen.

I'm on the top of the world.

Looking down on creation.

And the only explanation I can find.

(15:58):

Is the love that I found ever since you've been around.

Your love's put me at the top of the world.

Ellen McGirt (15:58):

Aww.

Arianna Huffington (15:58):

So this was only 60 seconds, but didn't it change the mood for all of us, not just for me because these are my children, my grandson, at the end, a piece of music I love, but for all of us because it creates more intimacy, it gives us a glimpse of someone's life.

(16:33):

And we now use them at team meetings like you can play one of the resets of the people participating in the meeting. And especially since we're mostly in a hybrid environment, it creates connection.

(16:48):

And I want to stress that this is based on science that it takes 60 to 90 seconds to move us from the sympathetic to the parasympathetic nervous system, from fight or flight to a place who can be centered and deal with inevitable stresses of life.

Ellen McGirt (17:08):

I would like, when I'm very stressed, to watch your reset too, that's how happy it made me. And I did not realize that you were a curly girl. I just love the image of you being happy with your curly hair at the beach with your kids and your dog. So thank you for sharing that with us. DJ, you're up next. And then, I want to talk a little bit about how this is working for you all at the executive level.

MUSIC (17:41):

It just depends on how long of time is left for you.

I've had the highest mountains.

I've had the deepest rivers.

You can have it all, but not till you move it.

Now take it in, but don't look down.

Because because I'm on top of the world, 'ey.

I'm on top of the world, 'ey.

Waiting on this for a while now.

Paying my dues to the dirt.

I've been waiting to smile, 'ey.

Been holding it in for a while, 'ey.

Take it with me if I can.

Been dreaming of this since a child.

I'm on top of the world.

Ellen McGirt (18:37):

Thank you for introducing us to the pandemic bounty that is your family.

DJ Casto (18:37):

Yes.

Ellen McGirt (18:37):

They're absolutely gorgeous.

DJ Casto (18:39):

You two can do it, three kids under three.

Arianna Huffington (18:46):

What I love is that when you look at DJ's reset, suddenly you can see him moving into gratitude. No matter what may be going on in your life at that moment, when you see your three children, your wife, remind yourself of what is meaningful to you like la famiglia e tutto. Immediately you move into a different place in your brain. And again, science tells us that gratitude and stress and anxiety cannot coexist.

(19:25):

So what I love is that something so simple can have a real impact on our lives, on the lives of contact center agents at Synchrony. There aren't many jobs when and where you are regularly yelled at, but call center agents are regularly yelled at, so to be able to take 60 seconds to re-center. And my favorite stat, DJ, you know that, is that 87% of agents at Synchrony said they would rather be served a 60-Second Reset than be given a five-minute break.

Ellen McGirt (20:07):

Why is that, DJ?

DJ Casto (20:08):

Yeah. So when we pulsed our employees on this... And again, this is why it's so important, many of you have large frontline workforces, is to do the active listening post the benefit launches. I asked that exact question. Because if you would've asked me to bet on whether they want the five-minute break or a 60-Second Reset, I would've told you it's definitely five minutes, go to the break.

(20:29):

But they said, "Actually, you giving me a five-minute break," especially our associates have the ability to work from home, "I'm going to get up, I'm going to put a load of laundry in really quickly, I'm running to the restroom, I'm grabbing a snack. I'm more stressed out from the time I left the chair to the time I return from the chair because of just life is hard and I'm managing a ton of things."

(20:51):

The intentionality, where in 60 seconds, you can't really walk away. So 60 seconds says, "I have to stay there and participate and be a part of it." And then, they said, "It pulls you in." First, I might not be inhaling and exhaling like it's saying, but then I start to watch myself do it. And then, I just feel better.

(21:12):

And again, as they think about that next call they're going to take and the first time they do it, it was more organic and probably they didn't recognize the impact. Now, they can't wait for that next 60-Second Reset. And it allows them to really focus on them. I love what you said too, what they also told us is, "We feel seen and valued. You recognize, at the leadership level, how tough these jobs are and you're giving us something to release the stress of it. That in itself brings gratitude. That in itself allows me to be recognized in a really different form."

(21:48):

So there's all these knock-on effects that I didn't even forecast, which is why the take rate's so high. I mean, all of you know this, the leaders, at 86% success rate with an associate on something like this, that's unheard of in our industry, and I just think it's because it's purposeful, it's intentional, it's embedded in the workflow, all the things that we just talked about.

Ellen McGirt (22:10):

And it opens up any future conversations you might need to have with peers or managers too. It opens the door. So I want to dig into some of the intersections here too, ask about your employees of color. What have you learned about the well-being needs of your employees of color that may have surprised you or that you didn't know that you needed to provide?

DJ Casto (22:28):

So I'm sure many of us had to rethink, radically rethink how we're supporting our employees during and post-pandemic. During, it was about surviving. Post-pandemic, I think we all, the beautiful thing that came out of a really tragic time is a refocus on humanity. We might be losing some of that, but I think we got to stay focused on us being centered around humanity and the importance of that. But during the pandemic, we were advocating EAP a lot. Many of you use EAP. I actually, to be honest with you, was advocating a benefit that I had not personally ever used. So I called it during the pandemic a wonderful benefit-

Ellen McGirt (23:11):

Interesting.

DJ Casto (23:12):

Very transactional. Certainly didn't have an empathetic tone, didn't have an authentic tone, and so, I didn't see the take rate I wanted, and so, I went out and did active listening with our employee base. What they said is, "If you really want me to open up to somebody, I got to know who they are. I want to see their face. I want to see their bio." And so, we hired a set of dedicated wellness coaches, so a roster of wellness coaches that we published them, their names, their bios, their backgrounds.

(23:44):

So we were about to high five to say, "Oh, this is innovative," and then, we went and did more active listening, and it was my Black experiences group that said, "DJ, we appreciate your effort, but if you want me to open up as a Black leader of Synchrony, then I need a wellness coach I can identify with." And we didn't have a Black wellness coach at the time. We now have 22 coaches on our roster. We just recently added a Jewish coach, given what our Jewish colleagues are navigating, a Muslim coach given everything that the world is navigating. So we're always open to adding more. And the reason we add is through the voice of our employee, oftentimes, individuals who identify with some group and they help shape what that benefit should look like and we deliver by giving them access to it.

Ellen McGirt (24:30):

So in just a minute, I'm going to ask them to play the employee testimonial video, but before we do, Arianna, what have you learned about these types of investments in business outcomes? Can you relate this to the health of the business as well?

Arianna Huffington (24:44):

Well, that's really what is so exciting that everything you do for your employees is an investment in business results. We need to stop separating the two. We need to stop seeing well-being and health benefits, whether physical health or mental health, as a warm and fuzzy nice-to-have and see it as a strategic priority for the business.

(25:10):

And what we're also seeing is the difference between offering another app and bringing it into the flow of work. I mean, Thrive as well as being embedded in the work of contact center agents, for corporate employees, it's embedded in whatever they're working on. Is it Microsoft Teams? Is it Slack? Is it Webex?

(25:41):

And the difference, just to give you a stat, which I find stunning, we work with Pfizer, I don't know if there's anybody here from Pfizer, but we found that the engagement on the Thrive app at Pfizer is 14%. The engagement on Thrive on Microsoft Teams is 92%. So the difference between coming to you at the moment when you need it, when we see you've been on wall to wall Teams meetings or giving you microsteps as we call them at Thrive, too small to fail, little steps you can take to improve five key behaviors.

(26:28):

We talk about therapy sessions, which are very important. We talk about going to the doctor, but ultimately, health and mental health is what happens between doctor visits. You can have a great annual checkup, what are you doing every other day? You can have a great therapy session, what are you doing every day?

(26:51):

And here are the five behaviors. Sleep. Sleep is foundational. If anybody is not convinced, go to the Thrive booth and you get a copy of my book, they're free. Just there are Thrive books, Sleep Revolution books, you'll find out a lot about what we're doing with Synchrony. My point is that we need to finally recognize that sleep is at the heart, both of our immune health immunity and our mental health and our productivity.

(27:28):

Then food. We now have so much data that if we limit sugar, if we limit ultra-processed foods, I'm not talking about eliminating, just limiting little by little, we are going to be healthier metabolically.

(27:44):

Movement. We don't even call it exercise. Can you walk up, stretch in between meetings?

(27:51):

Then stress management reset is a favorite. And connection, being connected with others, being connected with ourselves. So when we follow on these microsteps little by little... I can give you one of my favorite microsteps, which is, at the end of the day, decide when you've completed your working day. The truth is nobody here really has done everything during the day you're supposed to do, right? Is there anybody here who can say, "Hey, I'm all done. There's absolutely..." Great. If there was anyone, I would suggest you change jobs because it means your job isn't interesting enough. So you have to declare and enter your working day. And people learn through rituals, so declare it by taking your phone, powering it down and charging it outside your bedroom. You think, "Arianna, that's impossible. I have to sleep with my phone, cuddled up with me." Okay, can you try it one night? Start somewhere.

(29:02):

And then, DJ, can you talk to them about the phone bed?

DJ Casto (29:06):

Well, Arianna is innovative on all fronts, but they literally have created, which is available I think on Amazon-

Arianna Huffington (29:17):

On Amazon.

DJ Casto (29:18):

... the ability to tuck in your cell phone at night.

Ellen McGirt (29:22):

It's like a little...

DJ Casto (29:24):

Which makes it a bit of a ritual, back to the process. And your mind is committing to saying good night to the phone and welcoming a good night's sleep.

Ellen McGirt (29:36):

Exactly. All right, let's check in with this group a year from now and see how the birth rate has risen when everyone's putting their phones away. Before we declare the end of this wonderful conversation, I do want to play the employee video and then we can wrap up.

Speaker 5 (29:59):

Being a great place to work starts with our well-being, investing in the ultimate productivity multiplier, holistic wellness, equipping our employees to hit their peak performance, resulting in better outcomes for our business and communities. It starts with listening.

Speaker 6 (30:16):

Well-being means to me that we are able to bring our best selves to work.

Speaker 5 (30:23):

Co-designing benefits that meet individuals' needs.

Speaker 7 (30:27):

The partnership with Thrive Global has allowed me to institute well-being into my everyday life, not just personally, but also professionally.

Speaker 5 (30:38):

The impact is clear.

Speaker 8 (30:40):

My family sees that when mom is happy, they are happy.

Speaker 5 (30:44):

At Synchrony, we take bold action, especially when it comes to supporting the people who power our business. Because when our employees perform at their best, our customers, partners and communities succeed.

Ellen McGirt (31:00):

Aww, that's wonderful.

(31:06):

So two more points before I say goodbye. Arianna, I'm going to give you the last word, but DJ, you shared some data on our call, really got your attention, and it was in the course of collecting data about the future of work and the workplace, but that in 10 years mental health is going to be the world's number one disease. Tell us how you received that information and what you think that means.

DJ Casto (31:30):

Yeah, I was actually in a meeting with several of my peers, maybe some are in the room today, so some of these CHRO forums where we're trying to look forward to what are some of the challenges we're facing today, but more importantly, what are some of the opportunities that we're going to face over the next 10 years horizon? And it was one of those moments. We actually were there having an elevated conversation on AI, and then, this stat came through.

(31:57):

And I think it was really supposed to be a bit of a passover stat where it was just, "Let me tell you what is going to happen in your workforce in this environment," and we all took a pause and we said, "I'm sorry? Can you say that again?" Mental well-being, mental wellness will be the number one disease, I think is what they declared it as that we'll be navigating globally.

(32:18):

Then we all are just getting started. We have to really radically rethink our support systems. We don't have time, candidly, to debate whether this is real or not anymore. I think as leaders, we all have an obligation to step up and just commit to, "We want you to be your best both personally and professionally."

(32:44):

And by the way, to Arianna's point, to drive peak performance, so we're not shying away from there is a business imperative to all of this, but if I'm going to have the best workforce, if I have an aspiration to maintain the culture that our employees told us we have through the most recent Great Places To Work survey, we have to radically rethink how we're supporting holistic wellness. We need to lean in harder to recognize that just the importance of physical wellness, yes, it's critical. We're going to do our wellness checks, we're going to go to the doctor when we see something that's happening, but what do we need to do more of to make mental wellness a key priority for us as leaders?

(33:27):

And so, that was my big takeaway. It's why Arianna and I are already having conversations on what's more innovation they have coming down the pipeline because all of us should be investing more in this space.

Ellen McGirt (33:40):

So Arianna, I was going to ask you to talk a little bit about what's at stake now that we've got this big transformation, but because I know that you are a ruminator biotype, which is what I've learned from doing my Thrive homework, I wanted to give you the opportunity to take a breath and make sure that this conversation was exactly what you want it to be and you said exactly what you wanted to say so it doesn't keep you up at night.

Arianna Huffington (34:01):

Well, first of all, it's been a great conversation. Thank you, Ellen. I just want to say thank you to Great Place To Work. I think it has been amazing to have a way for all the great leaders here to be able to gauge the work they're doing, to be able to hold ourselves accountable for what we bring to our employees.

(34:28):

I also want to say that I'm extremely excited about the way we are finally removing the stigma from mental health priorities and integrating it with physical health. Because the five behaviors I mentioned affect both physical health and mental health.

(34:48):

If I'm sleep-deprived, I'm much more likely to be depressed and anxious, I'm much more likely to listen to the voice in my head that I call the obnoxious roommate living in my head that judges me, puts me down, goes on and on about my mistakes. Anybody else who has an obnoxious roommate in their head? Or that voice that makes me imagine the worst, that lives in a place of negative fantasies.

(35:20):

The French philosopher Montaigne said once that there were many terrible things in my life, but most of them never happened. But if they happen in our minds, they happen in our bodies. Our body feels it as though it actually happened. So that's mental health, but it's also connected to physical health.

(35:48):

So what I'm really excited about, that's what DJ and I have already started working on, I love having partners that we can innovate with. We are now building an AI health coach because I'm passionate about scaling what we are doing. It can't just be for people like many of us here who have the privilege to work from home during the pandemic, it has to be for frontline workers. It has to be for people who don't have access to good healthcare.

(36:19):

And I believe profoundly that AI can help us hyper-personalize the coaching microsteps and interventions that we bring to users and help them adopt healthier habits little by little across these five key behaviors. So that's what we are building now. And AI is getting better and better every day in terms of memory, in terms of what they call context window. So we can train it with everything about each one of us, our preferences, our biometric data, so it can really get to know us better than we know ourselves.

(37:05):

And I can't leave our panel without mentioning at least one Greek philosopher Socrates said, "Know thyself," that's key, and AI can help us get there.

(37:19):

So it's really amazing to be here with leaders who are innovating every day, who care so much and who finally together can achieve that cultural transformation where well-being and mental health are business imperatives and not just warm and fuzzy initiatives. Thank you.

Ellen McGirt (37:49):

Yes, that's it.

(37:49):

Thank you both for being here. That's all the time we have together. Wishing everybody good mental health one microstep at a time. Get good sleep, and thank you for not sleeping through our session.